FAQ's

Where are Dean and Nala now?
We have created a special tracker so you can see where in the world we are! Click here to see more
How did you get Nala a passport?
First thing to do is visit your vet. They will get you sorted with a passport and all the vaccinations your furry friend needs to travel. I also suggest looking on PetTravel.com this is what I use while I am on the road as they have everything you need to know about travelling with pets.
How does Nala tell you she is done walking?
When we are out walking Nala will start to slow down when she is getting tired. She niffs less and tends to walk slower. When she does this I crouch down and she jumps up on my shoulder, gets comfy and lets me do the walking while she enjoys the view from high up.
What does Nala do when she sees a dog?
Nala is very good at sticking up for herself when it comes to dogs and other cats she is unsure of. But if the dog is too bit or she isn’t happy she will just jump up on my shoulder where she feels safest.
What is Nala’s Favourite Cat Food or Treats?
Blue Wilderness, you will have seen this in our videos when it’s meal times or special treats (like her birthday). Blue wilderness uses all natural ingredients of the highest quality. You can read more about their food here.
Are you planning to travel to North America?
100% we are visiting North America.  Our first goal is to get to South-East Asia. That has been the plan since I left Scotland in September, 2018. After that when we hit North America we are thinking of starting in Canada and heading down south through the states and into South America.
What is the best way for followers to support you and Nala?
Through the sale of our merchandise and watching us on YouTube. This makes sure we can run the charity calendar every year which has raised thousands for animal charities globally. The funds keep the 1bike1world.com website running and along with YouTube keeps us on the road making memories.

To see more on our fundraising and the charities we have helped click here

The product I want is no longer in stock?
Our items are popular and do sell out very quickly, we will announce a restocks or new products through @1bike1world on Instagram.
I am having trouble signing into my account
You must sign into your account before you can shop with us.

The comic subscription log in and store log in are separate and will require separate log ins

If you receive a message that says your email address/password isn’t recognised, there’s a few things worth checking:

  1. Make sure you are using the same email address/username and password you registered with.
  2. If you can’t remember your password click on the ‘forgotten password’ link on the sign in page, we’ll send you an email with a link that will allow you to create a new password for your account.
  3. If after this you still can’t sign in, contact us at support@1bike1world.com giving as much detail as you can about the issue, including screen shots of any error message you get and what you’ve done so far to try to resolve it.

I'm having trouble accessing your website. What should I do?
1. Delete your cookies

You may need to delete your cookies – a cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here).

Please note that if you have items in your bag or in your ‘Saved items’ section that were added when you weren’t logged in, you’ll need to make a note of the product name/code as deleting your cookies could clear this history.

On most internet browsers you can delete your cookies using ‘Tools’ or ‘History’.

2. Restart your browser

Once you’ve cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

3. Update your operating system

We also suggest that you use the latest version of your operating system provider for example Windows, OSX etc.

4. Contact Us

If you’re still having problems, contact us at support@1bike1world.comwith the following information:

  • As much detail as you can about the issue
  • Screenshots of any error messages you get
  • Which web browser you’re using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
  • What you’ve done so far to try to resolve it

My payment was declined, what should I do?
1. Place your order again

If your payment has been declined, then you’ll need to place your order again. We’re not able to reinstate an order once the payment has been declined.

2. Make the relevant checks

To help ensure your order is not declined when placing a new order we suggest checking the following:

  • Check the card details on your account to make sure the information is correct, for example the expiry date or your billing address.
  • Make sure you enter the security code correctly, the three digit number on the back of your card.
  • Your card issuer may have declinedyour payment. They don’t tell us the reason for this, it’s best to check with them or contact your bank.

If you’ve checked all of the above, try paying with another card.

3. Contact us

If you’ve tried all these and are still having problems, contact us at support@1bike1world.comwith as many details as you can about the issue. Please include any error messages you receive and we’ll try to resolve it as soon as we can.

How can I pay?
We Accept all major debit and credit cards from customers in every country, You can also pay with Paypal.
When will I be charged for my order?
If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorised, payment will not be taken. Please note that even if a payment isn’t authorised, it may look like 1bike1world limited has still taken the money as some card issuers may still reserve the money, for a short period of time.

Will I be charged International Bank Fees when ordering?
You may be charged an international transaction fee by your bank if you’re shopping outside the UK. This charge comes directly from your bank and is outside of our control. We suggest that customers should shop with us in their own local currency as it seem to be less likely to be charged bank fees.